New: Is your Business ready for Society 5.0?


Safaricom Call, SMS and Data Rates To Go Up from Tonight

The new taxation regime proposed in the new Finance Act 2018 is expected to take a further deeper toll on Kenyans tonight, with Safaricom proposing new rates to it’s voice, SMS and data services.

Over the last 18 years Safaricom has played a leading role in providing Kenyans with access to affordable and reliable communication services.

“In line with our purpose of transforming lives, we have invested strategically in our network, deploying new technologies and innovating continuously to enable us deliver relevant products and services to our customers,” Safaricom CEO Bob Collymore is quoted as saying.

While we remain committed to delivering great value to Kenyans, recent changes to taxes affecting our services were passed through the Finance Act 2018. In particular the Excise Duty tax applicable on Voice, SMS and Data services was increased from 10% to 15%. This is in addition to the prevailing Value Added Tax applicable to mobile services at the rate of 16%, he added.

We have since then been undertaking extensive engagement with the Government on the impact, timing and exact nature of services that these taxes will affect.

New Call & SMS Rates

Therefore, as a result of the increased taxes passed in the Finance Act 2018, we wish to notify our customers that from midnight tonight, the 18th October 2018, our headline price for voice calls and data will increase:

Call rates to go up by 30 cents per minute and each SMS to attract an a additional charge of 10 cents.

Furthermore, they have also reviewed their prices for mobile data bundles, Fibre-To-The-Building (FTTB) and Fibre-To-The-Home (FTTH) to effect the new 15% Excise Duty tax on internet services. The full tariff guide has been filed with Communications Authority of Kenya as required by law and is available from Safaricom website, USSD, and all the available customer touchpoints.

“We are aware of and regret the impact these additional taxes on our customers. It is our sincere hope that these changes will not affect the remarkable gains we have made in mobile phone and internet penetration in Kenya over the last two decades,” Collymore concludes.

About author

Lover of life, food and travel. Fell in love with Kisumu and has never looked back.
Related posts

Just Like Old Times, You Can Reverse Call with Safaricom


Safaricom Woos Customers With Kredo Dabo Dabo Talk-Time Offer


Are You One of the 30 Million Safaricom Customers?


Safaricom Opens New Call Center in Eldoret Town

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.