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Safaricom System Outage – Progress Update

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We wish to notify the public that starting from 9:30 am today, we experienced a system outage affecting a number of core services in our network. This outage affected Voice, Data, SMS, M-PESA and Enterprise services.

We have identified the root cause of the outage and are working to resolve this in the shortest time possible. In the meantime, Voice, Data, SMS, M-PESA and Enterprise services will be available intermittently until the issue is fully resolved.

Read also: Safaricom Network Down

We will continue to update customers on the progress to restore services. We apologize for any inconvenience caused.

Bob Collymore

Chief Executive Officer

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