Safaricom wishes to notify the public that starting from 9:40 am today, they experienced a network outage affecting a number of core services on the network.

This outage affected Voice, Data, SMS, M-PESA and Enterprise services.

The technical engineers identified the root cause of the outage, which was a failure on both the operator’s core network as well as their redundancy options.

The team worked as quickly as possible to resolve the issue and invoked their Business Continuity Planning protocol to restore services and the incident was marked as closed at 4:30pm.

At present, most Voice, Data, SMS, M-PESA and Enterprise services are available.

Safaricom would like to assure their customers that their balances and the integrity of the system are intact.

Watch Bob Collymore’s statement here below:


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